How Digital Freight Forwarding can Improve Customer Service
The freight forwarding industry has undergone a significant digital transformation in recent years. With this shift, customer expectations for speed, efficiency, and transparency have also grown. Traditional freight forwarder processes, which involve complex, time-consuming tasks and paperwork, are evolving into digital solutions that streamline operations and enhance customer experiences. Here’s how digital freight forwarding can dramatically improve customer service and satisfaction. 1. Enhanced Transparency and Real-Time Tracking One of the greatest advantages of digital freight forwarding is the ability to provide customers with greater transparency and real-time updates. Traditional freight forwarder services often left customers in the dark, relying on occasional updates or calls to check the status of their international cargo shipping . Digital tools, however, allow customers to track sea freight shipping in real time through web por...